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ShellEnv Keeps stopping Quest 2- NOTHING IS WORKING
Bosslady171928
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12-10-202206:24 AM
I need help I am at my wits end with this stupid thing trying to help my son. It will mot do anything and we have been trying to troubleshoot this for weeks to no avail. We have tried a factory reset, created an entirely new account, a reboot, everything I can find to try and nothing has fixed the issue. I spend more time trying to troubleshoot this thing than he does playing on it. I didn’t pay this kind of money for it to have nothing but recurrent issues. Terrible. There should be a support line or something.
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Bosslady171928
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12-10-202206:27 AM
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MetaQuestSupport
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In response to Bosslady171928
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12-10-202211:48 AM
Hey @Bosslady171928! We definitely understand how it feels receiving error messages, we'd love to help get you and your family back in the game! We see you've tried a few different troubleshooting steps, we appreciate you taking that initiative! For this specific issue, we are limited on support resources as this involves developer coding. If anything was sideloaded on the device, it does break our terms of use and limits us from being able to assist you. That being said, you can reach out to our amazing support team here for further assistance!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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