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VibesoulVR
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01-05-202303:24 AM
Hey, My Oculus went into Shellenv Keeps Stopping and I don't know what to do and I don't know how to fix it and i need someone to help me fix the problem or from one of the Meta team I won't be gladly appreciated if someone did thank you.
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- Meta Quest 2
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MetaQuestSupport
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01-05-202310:20 AM
Hello @VibesoulVR, we see you are having issues with your headset. We understand how inconvenient this may be, but we're here to assist you all that we can. To start off, can you let us know if you have done anything so far to try and resolve this problem?
You can also attempt the following and see if it helps with your issue:
To restart your headset:
- With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
- Select Restart. Your headset will turn off and then turn back on.
If you're unable to restart your headset:
- Press and hold the power button for at least 10 seconds. This will manually turn off your headset.
- Wait 30 seconds.
- Press and hold the power button until your headset turns back on.
Let us know if this helped or not, so we can provide more advanced troubleshooting steps. We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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JukeJacobVr
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01-26-202312:38 PM
I get the same message. I’ve tried turning it off and back on. Same message ShellENV keeps stopping message. How do I fix this??
- quest 2
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MetaQuestSupport
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In response to JukeJacobVr
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01-26-202301:01 PM
If you've already attempted the above steps, we recommend you perform a factory reset, @JukeJacobVr.
If this doesn't assist with this issue, please Submit a Ticket with us and we'll be able to assist further within that platform!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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